The Ukrainian IT sector has historically had a significant impact on the global software development market, and the iGaming industry is no exception. As Mykhailo Zborovskyi, an expert in strategic development of iGaming products, notes: “Ukraine has all the prerequisites to turn its developments, from back-end platforms and analytical systems to ready-made gaming solutions, into a powerful export product. For example, Cosmobet already has a number of achievements in this area.” Our key competitive advantage lies in the high quality of our engineering personnel, technological flexibility, and experience working in a complex regulatory environment.

Competitive advantages of our IT sector

Ukrainian IT companies working in the gambling industry have accumulated unique experience in creating reliable and scalable platforms. These solutions are already adapted to work with large amounts of data and high transaction security requirements. The main advantages of Ukrainian product exports:

1. Quality of engineers. Our developers have deep expertise in FinTech and complex game mechanics, which allows them to create products that outperform competitors in terms of speed and stability.
2. Resilience. Experience working in conditions of war and constant cyber threats has forced Ukrainian teams to implement the highest standards of cybersecurity.
3. Flexibility and speed. Our product teams are able to quickly adapt solutions to the specific requirements of different jurisdictions.

Mykhailo Zborovskyi recalls: “When I worked with Cosmobet, we knew that the Ukrainian market was extremely competitive, so we chose the best specialists in each field.”

Challenges of global adaptation

A key barrier to global expansion is the legal and regulatory fragmentation of the global market. For Ukrainian software to become a full-fledged export commodity, it must be successfully certified and licensed.

• The US and Canada require modular architecture, as regulations vary from state to state, as well as tight integration with local payment systems.
• Latin America requires localization for unique regional payment methods, as well as rapid adaptation to new regulatory laws.
• Asia focuses on mobile optimization, support for huge traffic, and specific cultural features of the game.

To overcome these challenges, Ukrainian companies must invest in consulting and obtaining international certificates (e.g., GLI). Such actions will confirm our compliance with international standards and demonstrate the seriousness of Ukrainian entrepreneurs’ intentions.

The prospect of international markets

Expert Mykhailo Zborovskyi, Cosmobet visionary (formerly), sees this expansion as an opportunity not only for the IT sector, but also for promoting Ukraine’s image as a technological powerhouse. Our solutions are already being integrated into various global companies.

The export of Ukrainian iGaming products will have a double effect: “It will provide foreign currency inflows into the country and demonstrate to the world that, despite the war, Ukrainian product engineering remains a leader in the development of digital solutions.” Focusing on technological innovation is the right strategy to ensure the sustainability of Ukrainian IT exports.

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Step 4: Start Playing or Access Your Account Information

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Гральний бізнес, попри легалізацію та технологічний розвиток, продовжує бути оповитий численними міфами, що формують негативне або спотворене уявлення про галузь у суспільстві. Експерт зі стратегічного розвитку iGaming-продуктів Михайло Зборовський: “Коли я працював з Космобет, міфологізація галузі вже йшла на спад, але деякі міфи достатнь важко викорінити з суспільства.”

Розвінчання цих хибних уявлень є критично важливим для формування діалогу між державою, суспільством та легальними операторами. Сучасний iGaming – це високотехнологічна, регульована та відповідальна частина економіки.

Найпоширеніші міфи про iGaming

МІФ №1: “Казино не платять податки і працюють в тіні”

Це уявлення є прямим наслідком багаторічного існування нелегального гемблінгу, який дійсно уникав будь-яких фіскальних зобов’язань. Михайло Зборовський підкреслює: легальні оператори є помітними платниками податків у країні, що підтверджується мільярдними відрахуваннями до бюджету. Компанії сплачують високі ліцензійні збори, податки на прибуток та податки з виграшів.

МІФ №2: “Оператори можуть маніпулювати результатами ігор”

Цей міф повністю застарів і не відповідає реаліям технічного розвитку. Платформи використовують сертифікований софт, який базується на генераторі випадкових чисел (RNG). Робота цього софту підтверджується міжнародними сертифікатами.

МІФ №3: “Усі гроші виводяться в офшори”

Це твердження знову ж таки стосується тіньового ринку, тоді як легальні оператори здійснюють значні виплати в українську економіку. Також варто зазначити, оскільки це технічно складна галузь, то значна кількість коштів йдуть на утримання великих IT-команд, розвиток інфраструктури, маркетинг, сплату ліцензій і податків.

Технології та безпека

Сучасні ігрові технології розроблені таким чином, щоб забезпечити прозорість та безпеку. Михайло Зборовський, що брав участь у побудові бренду Космобет, не може не відмітити величезний скачок у сфері технічної безпеки. Не слід забувати й про етичну сторону. Суспільство сказало своє слово, бізнес імплементував найкращі світові практики, та вийшов на принципово новий рівень.

Що змінилося за останній час?

• Платформи мають верифікувати гравця, мінімальний вік гравця 21 рік.
• Можливість для гравця встановлювати власні ліміти на депозити та час гри.
• Легкий доступ до інструментів для тимчасового чи постійного блокування акаунта.
• Сповіщення про тривалість ігрової сесії.
• Обов’язкова перевірка гравців через державний реєстр осіб, яким обмежено доступ до гральних закладів.

Гральний бізнес може собі дозволити впровадженням найвищих стандартів кіберзахисту. Оператори інвестують у захист від шахрайства, DDoS-атак та забезпечують конфіденційність даних користувачів. Ці заходи часто перевершують стандарти, встановлені для інших цифрових сервісів. Ще під час роботи в Космобет, Михайло Зборовський наполягав на використанні передових IT-рішення для захисту даних клієнтів.

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Час закритих компаній давно минув. Нова етика споживання передбачає відкриту комунікацію між брендом та споживачем. Цю зміну парадигми ми обговоримо з експертом iGaming індустрії. Пан Andriy Dobrovolsky, на власному досвіді зібрав експертизу по даному питанню.
“Прозоре інформування про зміни, проблеми та логіку прийнятих рішень, знімає напругу у клієнта, і запобігає поширенню негативних спекуляцій.” Це демонструє людяність і чесність бізнесу, що в очах споживача цінується набагато вище, ніж бездоганний, але мовчазний сервіс.

Запобігання паніці та чуткам

Коли компанія стикається з проблемою (наприклад технічний збій), замовчування миттєво інтерпретується клієнтами як приховування проблем. Це створює інформаційний вакуум, який швидко заповнюється чутками, що може навіть створити паніку. Відкрите інформування демонструє контроль над ситуацією.

Здатність компанії визнати помилку і відкрито пояснити причину, будує глибший рівень довіри, ніж постійна демонстрація “ідеальності”. Визнання вразливості робить бренд людянішим і ближчим до споживача. Клієнти готові виявити терпимість до тимчасових труднощів, якщо вони розуміють, що компанія чесна з ними.

Переваги прозорої комунікації

Прозорість – це конкурентна перевага легального бізнесу над тіньовим. Нелегальні платформи, як правило, просто замовчують проблеми, блокують акаунти або надають суперечливу інформацію. Натомість легальні оператори зобов’язані законом давати чесну комунікацію. Навіть якщо прозорість не є їх пріоритетом, від законів та штрафів нікуди не дітися.

Andriy Dobrovolsky окреслює ключові принципи прозорої комунікації:

• Визнати факт існування проблеми, не мінімізуючи її.
• Чітко артикулювати дії які вирішать збій.
• Надавати реалістичні терміни вирішення проблем.
• Забезпечити узгодженість повідомлень на всіх каналах.
• Регулярно інформувати про хід подій, навіть якщо суттєвих змін не відбулося.

Як це не дивно, відкрита комунікація знижує навантаження на службу підтримки. Коли компанія публічно інформує про затримку і надає орієнтовний термін, кількість індивідуальних запитів про статус різко падає. Це дозволяє команді підтримки зосередитися на вирішенні, а не на інформуванні. Існують прецеденти коли кількість однотипних звернень, можуть блокувати роботу компанії.